Tamarac is only the third city in the nation to receive the Palladium honor.
Presented at the annual global summit in Boston, the Palladium award honors organizations throughout the world who translate strategic concepts into measurable results. In Tamarac’s case, that means developing programs and services which lead to higher resident satisfaction, improvements to employee performance, a strong financial outlook and increased engagement of the workforce.
“We clearly articulate our priorities and use the balanced scorecard process to link strategy to our daily operations” said Michael Cernech, Tamarac City Manager. “Scorecards successfully help guide our daily decisions because we can easily see the cause and effect relationship between our actions and the outcomes.”
So successful that residents in Tamarac are significantly more satisfied with City services than those across the country: 23 percentage points above the national average. The City is setting the standard for communications and there’s a significant increase in the quality ratings of recreation programs and facilities.
“While this is a tremendous honor,” said Mr. Cernech, “what’s really important is that it reflects our culture of management by data, employee empowerment and accountability to the people we serve.”